An Empathy Map provides a rich understanding of a person’s experience with your program. It can help you to see what is under the surface for your beneficiaries as they engage with your program. Created in partnership with beneficiaries, it is a powerful tool to support innovation and evolution of your program. Check out this empathy map example and template to help you get started.
Empathy Mapping as a tool for Sustainable Program Innovation
September 6, 2022