Kyle Zimmer from the Forbes Nonprofit Council shared how Human-Centered Design can help in the social sector.
1) Establish the true need through data- and yes, insights gained from empathy research are data. Really rich data.
2) Test ongoing market viability with data from the field. Understanding how well or even if our solutions are working is critical to addressing the true challenges and goals of beneficiaries.
3) Establish continuous improvement cycles to increase impact. The context within which we are working can change rapidly, with new needs emerging all the time. Constant evolution of our programs is necessary to address nuances and changing context